ISO Finishing, Inc. warrants that processing and finishing shall meet the Customer’s specifications supplied in writing with the order and be free from defect in material or workmanship. If the Customer specifies methods and procedures to be followed, we assume no responsibility for the correctness of such methods and procedures or the result achieved thereby. In the absence of full disclosure by the Customer of the use of material or parts to be processed and finished, we assume no liability for subsequent failures or defects. Customer is responsible for providing ISO Finishing, Inc. with written notification that parts require special treatment if they are delicate or close tolerance. Our liability for any cause is limited to the cost of direct labor and material of product lost or directly damaged by our processing or our processing charges, whichever is lesser. All shipping costs for reworked material are the responsibility of the Customer. ISO Finishing, Inc. reserves the right to refinish any material that, upon mutual agreement, does not meet customer requirements. Any material found upon our inspection to be improperly processed by ISO Finishing, Inc. will be refinished without charge provided that:
- (a) Notice of defect is given in writing within seven (7) working days from the date of delivery.
- (b) ISO Finishing, Inc. is afforded the opportunity to inspect the material prior to its return.
- (c) Materials are returned in the same condition as originally delivered.
ISO Finishing Terms and Conditions (click to download pdf)